What to Look Out for When Selecting an EV Charger Installer to Fix Your EnelX Charger

If you’re dealing with a broken EnelX charger, you already know the frustration: you just want it fixed – fast, right, and without feeling stuck.

But before you hire just any EV charger installation company, there’s something important you should know: not all chargers — and not all installers — are created equal.

And if you don’t look closely, you could end up trading one problem for another. Let’s break down what you really need to watch out for.

Make Sure They Understand OCPP (And Why It Matters)

OCPP stands for Open Charge Point Protocol – basically, it’s a communication standard that lets EV chargers and charging networks “talk” to each other, even if they’re from different brands. Think of it like Wi-Fi for chargers: it keeps everything flexible, future-proof, and under your control.

Here’s why OCPP matters:

• If your charger is OCPP-compliant, you can easily switch networks or software providers without replacing your entire charger.

• If your charger isn’t OCPP-compliant, you’re locked into that brand’s ecosystem — forever.
  (Need service? Need an upgrade? You’re stuck with them… and their prices.)

Understand the Problem with "Closed System" Chargers

Brands like ChargePoint, JuiceBox, Tesla, Blink, and EnelX are popular — but here’s the catch:
Most of them don't run on OCPP.

Instead, they use proprietary (closed) systems. That means:

• You can’t easily move to a different network if you’re unhappy with their service.

• You’re limited on who can fix or upgrade your charger.

• You pay higher fees because there’s no competition.

• Your charger could become outdated faster if they decide to change their tech.

It’s a lot like buying a phone that only works with one carrier — even if there are better deals out there, you’re stuck.

Charli Charging EV charging stations located at 1630 NW Thurman in Portland, Oregon

Why Charli Charging is Different

At Charli Charging, we believe you deserve better. We don’t just install your charger and disappear — we stay with you.

Here’s what makes us different:

• We prioritize OCPP-compliant solutions whenever possible, so you stay in control of your charger and your choices.

• We support non-OCPP systems like EnelX too, but we educate you on the pros and cons so you’re never left in the dark.

• We offer ongoing support — troubleshooting, maintenance, and upgrades — because EV charging isn’t a one-time thing. It’s a journey.

Your EV charger should be an asset, not a headache. With Charli Charging, you get transparency, freedom, and real support — for today, and for the road ahead.

Final Tip Before You Hire an Installer

Ask these questions before signing anything:

• Is this charger OCPP-compliant?

• Will I be locked into a single provider or network?

• Do you offer ongoing maintenance or support?

• If something goes wrong, who do I call?

If they can't answer confidently — or worse, they dodge the questions — it’s a red flag.

When in doubt, give us a call. We’ll walk you through your options, no pressure. Because at Charli Charging, it’s not just about the install — it’s about making sure your charger works for you long after the installation is done.

Learn how signing up with Charli Charging can get you a free EV Charging station upgrade.
Book a free charger audit and let’s turn your EV headache into a high-performing asset.