Mobile App Privacy Policy

This privacy policy describes what data Charli Charging collects from users, how it is used, how long it is stored, your rights to retrieve the data, and how to raise a complaint with Charli Charging.

In order to enable you to register to receive electric vehicle (EV) charging services from Charli Charging, we collect and store your name, mailing address (so that you can be distinguished from another member that might have used the same name), your phone number (so that we can send you text alerts when your EV is done charging), your email (so that we can send you communications about your account or our services), your vehicle make, model and production
year (so that we will know what type of EV you’re driving if you experience issues and so that we can determine if certain makes, models or model years of EVs are experiencing issues with our charging services), a password that you create when you create an account (for account authentication), a PIN that you set up when you create an account (so that you can access a charger using your email or phone and this PIN), and your credit card number, billing address
and CCV number (so that we can collect payments). When you create your account, you can select whether you want to receive text and/or email notification when your EV has completed charging. You can change this at any time within the “User Settings” section of the Charli Charging smartphone app.

When you use our EV charging services, we store the identifier of the charger that was used, the start and stop times for the charging session, how much energy you received throughout the session and how much you were charged for the session. We store your identity information (which is your name, address, phone number, email, password, PIN, and the make, model and production year of your EV) in an encrypted database. Currently, this information is stored
indefinitely. This policy will be updated if that is changed. We also store the data for each of your charging sessions indefinitely. This policy will be updated if that is changed. Your credit card number and CCV number are not stored by Charli Charging. When you enter a credit card number and CCV account during account creation or when updating your profile, we send that information to our credit card processing agency and they send us back an encrypted code that is only matched to your card number on their databases, and we store that code so that we can use it
to process future transactions. We don’t retain the original credit card number or CCV code (and we have no means to use the code that the credit card processing agency gave us to access your credit card number) but we do retain the last 4 digits of the card because it helps to research billing questions if you call or email us with one.

When you use our mobile app, we have to access your GPS location to show you the location of the EV chargers around you. We do not store your GPS location in our app. When you use our web site, we may also access your location through your browser to show you the location of EV chargers around you. We do not store your location through the use of cookies or any other means. You can mark certain EV chargers as your favorites, and we will store those favorites inyour data. They are stored until you remove them from your favorites. We don’t keep track of
your past favorites. If you select the Remember Me option in our app, the app will use a cookie to remember your identity so that you don’t have to log in each time you want to use the app to access our charging services. We do not track your activities on any web sites outside of our own.

We do not share your information with any third parties. Station hosts can view reports of the charging activities of any individual charging stations their chargers, but those reports do not include customer identify information, only a numerical token serving as a customer identifier. This allows the station owners to know if they have a regular user, but not who that user is. A charging station report has an entry for each charging session that shows the start and stop times, the energy that was delivered throughout the session, how much money their charger collected
for the session, the numerical customer identifier, and how the session was authorized. We periodically send out messages to our customers telling you about new features, new charger locations, promotions or similar announcements. We use the email addresses from our customer database to send out any such messages. We may also do occasional surveys to learn about how customers are using the chargers and what they want out of their charging services, and we include links to the survey. You may opt out of the survey list at any time by emailing
support@charlicharging.com.

You can see your identity information and the information that we have stored for all of your charging sessions at any time by logging into your account on our mobile app. If you have a complaint about how we are capturing or using your information, you can reach us at support@charlicharging.com or at (971) 288-6313.

This privacy policy was last updated on August 10, 2023.